? Genuine Sony Parts | ? Expert Technicians | ? Fast Turnaround
What’s Next?
A simple, transparent process every step of the way
Submit Form
Tell us about your camera and what’s wrong
Ship To Us
Pack and send your camera to our facility
Expert Repair
Our technicians fix it with genuine Sony parts
Receive It Back
Fast shipping, ready to shoot again
Got Questions? We’ve Got Answers.
Browse by topic to find what you need
Repairs
How long does a typical repair take?
Most repairs are completed within 5-7 business days from when we receive your camera. Complex repairs may take up to 10 business days, and we’ll keep you updated throughout.
How much will my repair cost?
After we diagnose your camera, we’ll send you a free quote for approval before any work begins. You’re never charged without your okay.
What Sony models do you repair?
We service the full Sony lineup including Alpha mirrorless cameras, Some Cyber-shot, and professional video cameras like the FX series.
Parts & Shop
Are all your parts genuine Sony?
Yes, every part we sell is 100% authentic Sony. We never use third-party or counterfeit components.
Can I install parts myself?
Absolutely. Our shop is designed for DIY repairs with detailed product descriptions. If you’re unsure, contact us before ordering.
What if I order the wrong part?
We accept returns on unused parts within 30 days. Just contact us for a return authorization.
Shipping
Who pays for shipping?
You cover the cost of shipping your camera to us, and we cover return shipping back to you — at no extra cost. It’s our way of making sure your repaired gear gets home safely.
How should I pack my camera?
For your camera’s safety, we have a detailed step-by-step packing guide. View our full packing guide here — it covers everything from removing accessories to choosing the right shipping carrier.
How long does shipping take?
Shipping times depend on the carrier and service you choose. Most US deliveries arrive within 2-5 business days. For return shipping, we typically use ground service which arrives within 5-7 business days after your repair is complete.
Warranty
Do you offer a warranty on repairs?
All our repairs come with a 6 months warranty covering both parts and labor.
What does the warranty cover?
The warranty covers the specific repair performed and any parts we replaced. It doesn’t cover new unrelated issues or damage from misuse.
How do I make a warranty claim?
Simply contact us with your repair invoice number, and we’ll arrange a return for inspection at no charge.
How To Ship Your Camera To Us
Follow these simple steps to make sure your camera arrives safely
Remove the extras
Take out the battery, memory cards, and any accessories. You can leave the lens cap and strap attached.
Wrap it up
Wrap your camera in at least 2 layers of bubble wrap. Secure it with tape so it doesn’t unwrap in transit.
Box it with padding
Use a sturdy box with at least 2 inches of padding on every side — packing peanuts, foam, or crumpled paper all work.
Include a note inside
Write your name, repair order number, and a quick description of what’s wrong. This helps us match your camera to your order.
Ship with tracking and insurance
Use UPS, FedEx, or USPS Priority Mail. Always insure your package for the camera’s full value — carriers can occasionally mishandle packages, and insurance protects you.
Send it to our address
After submitting your repair form, you’ll receive our shipping address. That’s it — we’ll take care of the rest!
Over 200 5-Star Online Reviews
